You’re in the right place. Below are some of the questions our customers ask us most frequently, along with detailed answers. If you have a question that’s not covered here, please don’t hesitate to contact us directly. We’re always happy to help.
Yes, each of our storage facilities in Abbotsford and Salmon Arm has security personnel living onsite to keep your possessions secure around the clock. The safety of your items is our top priority, which is why we never take shortcuts on security measures.
Our facilities feature multiple layers of security including:
While our facilities have controlled access for security purposes, we provide convenient access hours that accommodate most schedules. Contact your specific location for detailed access hours, as they may vary by facility.
Yes! We provide several additional services designed to make your storage experience as convenient as possible:
Yes, we carry a complete selection of moving and packing supplies at each of our locations, including boxes, tape, bubble wrap, packing paper, and protective covers. We want to be your one-stop solution for all your storage and moving needs.
While a credit card is preferred for convenience, we also accept debit cards and cash payments with proper identification. We want to make our storage solutions accessible to everyone.
You’ll need one of the following forms of government-issued identification:
Our experienced team is happy to help you determine the right size unit for your needs. We can provide personalized consultations and facility tours to help you visualize your storage requirements. You can also check out our storage size guide for general recommendations based on typical household items.
Rent is due and payable on your move-in anniversary date each month. We offer a wide variety of convenient payment options, including:
No damage deposit required! We do, however, charge a one-time setup fee of $25, which is non-refundable. This keeps your initial costs low and gets you moved in quickly.
We offer flexible rental options to suit your needs:
Yes, we require 14 days written notice prior to moving out. Once you have completely vacated your unit, please notify our office so we can conduct a unit inspection. This process ensures a smooth transition and helps us prepare the unit for the next customer.
We understand that life circumstances can change unexpectedly. Contact our office as soon as possible to discuss your situation. While we require 14 days’ notice, we’ll work with you to find the best solution for your specific circumstances.
We strongly recommend insurance coverage for your stored belongings, as we cannot insure your personal property. Your existing homeowner’s or renter’s insurance policy may provide some coverage for items in storage. We recommend reviewing your policy with your insurance provider.
If you need additional coverage, we can recommend local insurance brokers who specialize in storage insurance and would be happy to help you find appropriate coverage for your needs.
You may bring your own lock if you prefer, but we also sell a variety of high-quality locks at each of our facilities in Abbotsford and Salmon Arm for your convenience. Our staff can recommend the best lock type for your specific storage unit and security needs.
Only authorized individuals can access your storage unit. During the rental process, you can designate additional people who are authorized to access your unit. These individuals will need to provide proper identification and may need to be added to your rental agreement.
For safety and legal reasons, the following items are prohibited:
If you have questions about whether a specific item can be stored, please contact us. We’re happy to discuss your storage needs and to help you find an appropriate solution.
Yes! We offer specialized RV and vehicle storage at our facilities. Our RV storage areas can accommodate:
Contact us to discuss availability and pricing for vehicle storage at your preferred location.
Absolutely! We provide flexible commercial storage solutions for businesses of all sizes. Our business services include:
While you cannot use storage units as retail spaces or offices, many businesses use our units for inventory storage and order fulfillment. Contact us to discuss your specific business needs and to ensure compliance with local regulations and our facility policies.
